Having same day shipping by 3pm CST its best to contact us by phone at (901) 244-7219 if you are looking to cancel an order so we are able to catch it before it leaves the building. You may also reach out to cancel an order by email or our contact form. Any order that leaves the building before hand will not be able to refund the original shipping cost and will also have to be returned at the buyers expense.
In the event a Dead On Arrival part slips out the door please contact us via email at Assistance@shortcircuitsolution.com or through our contact form explaining the issue at hand. Please have your order number available. You may also be asked to send over a few photos via email of the defective part. If your defective claim is accepted we will ship you a replacement part, if we do not have a compatible replacement part within the following 5 business days your refund will be issued in full to the original payment method.
All product pages that state 180-day warranty at the top of the listing description are backed with a 180-day warranty from the date the order is received. If a part has a defect within this 180 day warranty you will need to contact us via email at Assistance@shortcircuitsolution.com in order to start the return process for the warranty claim. From there if your warranty claim is accepted a replacement part will be shipped out. In the event we are unable to locate a replacement part within 14 business days your order will be refunded in full back to the original payment method.
Before placing an order, we have techs and support on stand by to help ensure you are ordering the correct part that's needed. In order to receive assistance on locating the correct part please contact us via email at Assistance@shortcircuitsolution.com or give us a call at (901) 244-7219. In the event the incorrect part is ordered please contact us at the email or number listed above with your order number and we can get the exchange and/or return process stared.